Drop.in | Your Full-Stack Front Desk Agent

Your full-stack front desk agent

One platform that unifies guest communication, automates repetitive work, and lets guests manage their stay, without compromising hospitality.

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Drop.in connects to your PMS and turns every guest touchpoint into an automated, branded experience.

Unified Inbox

One timeline per guest with full reservation context

Automatic ticket assigment

Multi-channel: WhatsApp, Email, OTA, Facebook Messenger, Telegram, WeChat, and more

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AI Chatbot

Available on every channel

Uses your hotel knowledge base + policies + content

Automate upsells, upgrade or any other requests

Smart handover to staff (with full context)

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Online Check-in

Pre-filled guest data from PMS

Personalize your stay

Authorize payment

Access roomkey

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GuestCRM

Personalized and automated outreach across Email, WhatsApp, and SMS. With segmentation, conditions, and channel fallback. Drive upsells, pre-arrival engagement, and re-booking.

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GuestCRM

Upsell campaigns

Guest Segmentation

Email, WhatsApp and SMS

Dedicated template builders

We Minimize your Bounce
(mail spam detection + Whatsapp fallback)

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Digital Concierge

Access facility information

Book activities

Order F&B products

Chat with reception

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Staff Portal

Your control room for the agent, inbox, and guest journey. Configure content, monitor conversations, manage requests, and keep everything consistent across channels.

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*Dashboard integrations are possible on request